Betok FAQ

No. Registration on Betok is completely free — no registration fees, monthly subscriptions, or hidden charges.

You must be at least 18 years old to register on Betok. Age is verified during registration, and you may be asked to provide ID before your account is activated.

No. Only one account can be created per mobile number or email address. Attempting to open multiple accounts may result in all of them being suspended.

on the login page Use the "Forgot Password?" option and enter your mobile number or email. A reset link or OTP will be sent to you — use it to set a new password.

KYC (Know Your Customer) is an identity verification process. Before making a withdrawal, you'll need to upload your National ID or passport. This keeps your account secure and helps prevent fraud.

Your account may be temporarily locked due to multiple incorrect password attempts. Wait a few minutes or reset your password. For a quick fix, reach out to our 24/7 live chat support.

log in and on the Deposit page Choose your preferred payment method — mobile banking, bank transfer, or e-wallet. Enter the amount and follow the instructions. Deposits are usually credited to your balance instantly.

The minimum deposit on Betok is BDT 500. This limit may vary depending on the payment method. For more details, visit the Deposit page here.

Withdrawals are typically processed within 1 to 24 hours. Mobile banking withdrawals are the fastest. If your KYC verification isn't complete, your first withdrawal may take a little longer.

Betok currently supports the following payment methods:

• Mobile Banking (local services)
• Bank Transfer
• E-Wallet
• Cryptocurrency (selected methods)

Betok does not charge any fees for deposits. However, your payment provider may apply a transaction fee depending on the terms of your chosen payment method.

Deposits are usually credited within 10–15 minutes. If it takes longer, save a screenshot of the transaction and contact our live chat support — we'll sort it out quickly.

Make your first deposit after registering and a 100% welcome bonus will be credited to your account automatically — no extra steps needed.

To withdraw a bonus, you need to meet the specified wagering requirements. Typically, you must wager the bonus amount x5 to x20 times. Each bonus has its own terms and conditions, which are detailed on the bonus offer page.

Betok regularly offers free spins — as part of the welcome bonus, during special promotions, and through loyalty point redemptions. Check the promotions page regularly to stay updated.

You earn loyalty points on every bet you place. Accumulate points and redeem them for cash bonuses, free spins, or special rewards. The more you play, the higher your loyalty level and the bigger the rewards.

Different bonuses have different validity periods. Welcome bonuses are typically valid for 30 days, while free spins expire in 7 days. Bonuses that go unused before expiry are automatically cancelled, so make sure to use them as soon as you receive them.

Betok offers betting on over a hundred sports, including cricket, football, tennis, badminton, hockey, and basketball. on the Sports page You can browse all categories.

Yes! Betok offers real-time live betting. Odds update as the match progresses, and you can place in-play bets throughout — making the whole experience even more exciting.

Many slot games offer a demo mode where you can play for free and get familiar with the game. To play with real money and win, you'll need a balance in your account. on the Slots page View all options.

Minimum bet amounts vary by game and betting category. Generally, Sports Betting starts from BDT 10 and slots from BDT 1.

Yes. All games on Betok are sourced from world-class third-party providers that use RNG (Random Number Generator) technology. The RTP (Return to Player) rate for every slot game is publicly disclosed.

Yes. Betok uses 256-bit SSL encryption. All transactions are encrypted, and your personal information is never shared with third parties. User funds are held in a separate trust account.

Go to Profile Settings and enable 2FA under the "Security" section. After that, an OTP will be sent to your mobile on every login attempt. This makes your account significantly more secure.

If you suspect unauthorized access to your account, change your password immediately and notify us via live chat. We'll take action right away.

Yes. Betok strictly adheres to its privacy policy. Your information is used solely to improve the platform's services. For more details, please refer to our Privacy Policy page here.

Betok app from our Download page Available for direct download. The app is available for both Android and iOS.

Yes. The Betok app gives you access to everything on the website — live betting, slot games, Live Casino, deposits, withdrawals, and 24/7 support. The app also supports fingerprint login.

If you're having trouble installing the app on Android, go to your phone's Settings and enable "Install apps from unknown sources", then try again. If the issue persists, reach out to our live chat support.